Customers like numbers. Be as specific as you can when telling a consumer how well a product performed for others, such as saying "97% of people were completely satisfied." Don't lie. Using statistics can satisfy a customer's concerns for product ratings, and greatly increase your sales, if you use them correctly.
Make sure that you avoid gaudy colors on your website. The more vibrant your website is the less professional it looks. The more it will take away from your customer's attention of what you can offer to them. Stick with conservative colors to keep your reader's attention and maintain your integrity and credibility.
Part of operating a successful online business is ongoing market research on your competitors. Browse the sites of businesses similar to yours, and make note of the things that aren't as good as they could be. If you see that your competition is not providing certain services on their websites, offer the same services on your site so that your customers will choose you over your competition.
Time is valuable to people. Make sure you're not sending out a bunch of useless emails to your subscribers. The more often you send emails, the more likely they are to unsubscribe. Instead pick a day each week (or every other week) and only send emails on that day unless it's important.
Be accessible. Feature a prominent button on each page for questions or comments, and respond promptly to each input. Even an auto-reply that the question has been received and someone will give an answer as soon as possible lets customers know that you value them and will address any issues thoroughly and quickly.
Image is everything. When selling something, your photographs need to be of professional quality. No matter how great your product is, people will not be interested if you have amateur-looking photographs. Remember that when shopping online, a person can only go by the picture as a representation of the product, so it needs to be top quality.
A great way to get customers to return to your business is to offer them rewards for doing so. For example, if you're in the business of selling eBooks, throw in a free eBook for every book your customers purchase. The feeling of getting something for nothing will bring them back, when in fact, you'll actually make more money in the long run.
Encourage your customers to refer new customers to your website. You can offer them incentives such as a free product or so much off their next order for every three people they refer to your site. Chances are they won't get three people so you won't have to pay out the reward, and even if they do get three people you'll have gained three new customers and it'll have been worth it.
Use search engine friendly URLs for all of the pages on your site. Many of today's websites are created using scripting languages such as PHP or ASP. Sometimes this results in long, difficult to read URLs filled with unusual characters. Renaming these URLs using descriptive keywords can make your pages seem more relevant to the search engines, potentially increasing your rankings.
In summary, you want to do all that you can to learn about internet marketing. There is a lot of information available, but we have provided some of the most important tips. Hopefully we have provided you with enough information to not only give you a solid background, but also further spark your interest for becoming an expert in it.
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